Latest News & Events

Please Stay In Your Car and CALL FIRST!

Important information about COVID19 and ongoing changes being made at Genesis Pediatrics. 

Our goal is to continue to provide excellent care to our patients while doing our part to help control the spread of the COVID-19. In light of the developing situation in our community, we have put in place the following changes:

Aside from our scheduled appointments, patients and caregivers will not be permitted to enter the building.

If you have a scheduled well child appointment, you may enter the office per normal routine. 

We ask that you don’t just walk into our office, but instead that you please call us first, even if it’s from the parking lot. We are doing our best to minimize the number of unnecessary appointments in the office.  

If you have something to pick up from our office, please call us from the parking lot once you arrive and we will bring the items out to you. 

Once again, we appreciate your cooperation during this very challenging time. We are making every effort we can to keep our patients and our community safe and healthy. 

#socialdistancing #flattenthecurve #stayhome

 

Overwhelming Call Volumes

So. Many. Calls. 

We understand the growing concern in the community with the COVID19 pandemic. As a result, there has been a significant increase in our call volume to the office on a daily basis. While we do want to address all of your concerns, our triage nurses are very focused on addressing sick patient issues in the most timely manner possible.  We have “all hands on deck” here at GP!  In addition, our After Hours Night Nurse Triage is experiencing an overflow of patient calls. 

Our Requests

That being said, we ask that you:

  1. Please do not call the office with non-medical issues at this time.  

  2. Please call your pharmacy for refill requests. The pharmacy will send us a request and your provider will process. 

  3. Please do not call After Hours for non-urgent prescription refills. Please call your pharmacy when it opens in the morning. 

  4. Please use the Patient Portal as much as possible for non-urgent issues. 

  5. Please do not call the office to acquire your child’s blood type. This is not information that we have readily available in your child’s chart. 

We greatly appreciate your patience and understanding. Our focus is to improve our ability to care for our patients during this very challenging and ever-evolving time. 

THANK YOU.

Ibuprofen and COVID-19

Question About the Use of Ibuprofen with COVID-19 Infection

A Statement from Accountable Health Partners and URMC:

“Tweeted recommendations from France’s Health Minister have raised concerns that NSAIDS use may worsen COVID-19 infections.

The recommendation to avoid NSAID use in COVID-19 patients is based on observational reports of ICU patients in France…. There is little known about the patients included in this report… The dose and chronicity of NSAID use among this population is also unspecified.

At present, there is no clear evidence to support the notion that NSAIDS worsen outcomes in COVID-19 patients. Nevertheless, Acetaminophen lacks the gastrointestinal and renal concerns associated with NSAIDS and remains an alternative for patients experiencing flu-like symptoms.”

CPR Classes Cancelled

CPR Classes Cancelled

Due to the ongoing pandemic, we have cancelled all CPR classes at Genesis Pediatrics until further notice. Please continue to check back for updates on our website and Facebook page. We certainly hope that we can restart these classes in the Fall of 2020. 

One Accompanying Adult per Patient Policy

Until further notice, we please ask that only one adult accompany a patient for a scheduled visit. We are attempting to minimize the traffic coming in and out of the office.

We understand that this may not be possible in all circumstances, but we appreciate your cooperation and support of this policy. 

IMPORTANT: Well Child Checks for Children Age 3 Years & Older

COVID19 Restrictions for Non-Essential Medical Visits

The Monroe County Medical Society recommends any non-essential patient visits that are currently scheduled for the next two weeks be cancelled. If you had a well child visit for a child 3 years or older scheduled between 3/17/2020 and 3/27/2020, you will be contacted by our office to be rescheduled.

In an effort to decrease the number of phone calls to the office, please refrain from calling about these appointments. As soon as we are able, we will contact you to reschedule.

We appreciate your understanding and patience as we navigate this very uncertain terrain.  We continue to take all guidance from the Monroe County Department of Health, the NYS Department of Health, and the CDC

Portal Responses for Questions

Nursing Responses via Portal

Due to the high volume of calls we are receiving, if you have the Patient Portal, we will be responding to triage messages via Portal as much as possible. This will help us to answer your questions/concerns in a more efficient way.

We thank you for your understanding during this very busy and uncertain time!

What Does Respiratory Distress Really Mean?

When you hear “Watch for respiratory distress or shortness of breath” what does that really mean?

Providers at Genesis Pediatrics often tell caregivers to monitor for shortness or breath or respiratory distress during viral illness.  This is an important criteria for when to bring your child in to be evaluated.  

Below are a couple of YouTube videos explaining the signs of respiratory distress. 

 

 

 

 

If your child has respiratory distress, please call our office immediately! If your child has cyanosis (bluish coloring around the mouth), please call 9-1-1 immediately!

If you or your child has ANY of the following criteria, PLEASE DO NOT COME TO THE OFFICE, PLEASE CALL FIRST:

  • Contact with a confirmed COVID-19 (+) case.  

  • Travel outside of the Rochester area in the last 14 days. 

  • Fever (temperature >= 100.4 F)  and cough and shortness of breath/respiratory distress.

IMPORTANT Regarding Walk Ins Beginning March 16th.

Suspension of Walk Ins for Respiratory Symptoms

As of Monday, March 16th, Genesis Pediatrics is suspending all walk-in appointments for respiratory symptoms.  We are making every effort to keep our patients and our community safe by encouraging you to stay home if possible!

If you or your child has ANY of the following criteria, PLEASE DO NOT COME TO THE OFFICE, PLEASE CALL FIRST:

  • Contact with a confirmed COVID-19 (+) case.  

  • Travel outside of the Rochester area in the last 14 days. 

  • Fever (temperature >= 100.4 F)  and cough and shortness of breath/respiratory distress.

  • NOTE:  In addition, if your child is a student in the Greece Central School District and has the above symptoms, PLEASE CALL THE OFFICE FIRST, DO NOT JUST COME IN.

If you have questions about treatment of fever or cough, please refer to our Genesis Advice Packet (GAP) which can be found on our website for advice and medication dosages. This will provide advice and information regarding medication doses, which helps keep our phone lines open and triage nurses available both during office hours and overnight. 

Please continue to follow the recommendations of the Monroe Country Health Department which includes proper hand hygiene, avoid touching your face and social distancing. If you can stay home, please stay home!  #flattenthecurve #socialdistancing