FAQs & Office Policies
The following information will help to ensure that our patients and their families have a positive experience with our office.
New Patients & Getting Started
How do I become a new patient at Genesis Pediatrics?
Please call our office at 585-426-4100 and you will be connected with the appropriate person who handles transfers.
Do you accept new patients and practice transfers?
Yes. We welcome new patients of all ages.
What should I bring to my child’s first appointment?
Please bring your insurance card, a photo ID, your child’s immunization/vaccine records, and any relevant
medical history or prior records.
What ages do you care for?
We care for children from newborn through age 21.
Insurance & Billing
What insurance plans do you accept?
We accept most major insurance plans. Please call our office to confirm your specific plan is in-network. Please see our list of accepted insurance plans.
Do you offer options for uninsured or self-pay families?
Yes.
How do billing and payment work?
Time of service expectations:
- Make full co-pay at the time of service as required by your health plan.
- Make coinsurance, deductible payment as required by your health plan or set minimum payment at the time of
service. - Government plans do not require payment at the time of service.
https://genesispediatrics.com/parent-information/insurance-billing/
Appointments & Scheduling
What are your office hours?
Office Hours
- Monday – Tuesday: 8:00 am – 8:00 pm
- Wednesday – Friday: 8:00 am – 4:30 pm
- Saturday: 8:30 am – 12:00 pm (By appointment only)
Holiday Hours
Our office is closed on the following holidays:
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving
- Christmas Day
- New Years Day
Do you offer same-day or sick visits?
Yes, we reserve time each day for sick and same-day appointments. Please call as early as possible.
Do you offer telehealth or virtual visits?
Yes. We do offer telehealth visits for behavioral consultations and medication checks.
How do I cancel or reschedule? Is there a cancellation policy?
If you can’t keep an appointment, please let us know 24 hours in advance of your appointment or a no show fee of $50.00 may be charged. Call us at (585) 426-4100.
How can I access my child’s records, test results, or the patient portal?
Care, Well Visits & Vaccines
How often should my child have a well-child checkup?
We follow the American Academy of Pediatrics’ recommended schedule — frequent visits in infancy, then
annual well visits for older children starting at age 3 years.
What is your approach to vaccines and immunizations?
We firmly believe that all children and young adults should receive all of the recommended vaccines
according to the schedule published by the American Academy of Pediatrics. Our Vaccine Policy Statement can be found
on our website.
Do you provide school, sports, and camp physicals?
Yes, we provide physicals for school, sports, and camp. These can often be combined with an annual well
visit.
What services do you offer?
After-Hours & Emergencies
What should I do if my child gets sick after hours or on the weekend?
Genesis Pediatrics provides an after-hours on-call service which is provided for the use of our patient families in urgent or worrisome situations. Please call our office at 585-426-4100. The Genesis Advice Packet (GAP) offers suggested treatments for when your child is sick.
When should I go to the ER versus calling the office?
Please call the office at 585-426-4100 at any time to speak with our staff or our after-hours on-call service. If you have a medical emergency, please call 9-1-1.
Office & Contact
Where are you located, and is parking available?
900 Elmgrove Road Rochester, NY 14624. Parking is available.
What’s the best way to reach the office with a non-urgent question?
Patient portal message